FAQ & HELP

An item I love is sold out! When will you be restocking it?

You can contact us here Contact – Uncrafty and we can try to track one down in the company for you. If one is not available, we can add you onto a guest request list and contact you as soon as it’s back in stock!

What items are final sale?

All of our items are final sale. No exchanges or refunds

I want to find out more information about a product, who can I reach out to?

You can email Contact – Uncrafty and we will answer any questions you have! 

Packaging

Do you offer gift wrapping? 
if you’d like to further personalize your order, please send your request to Contact – Uncrafty or leave a comment in the “notes” section at checkout. 

Shipping and orders

When are orders shipped?
orders are processed Monday through Friday and are shipped within 24-48 hours of placement, excluding weekends and holidays.

What happens after I place my order?
you will receive an order confirmation email once your order is confirmed. you will also receive a shipping confirmation email once your order is shipped out.

Help!

Can I cancel my order? 
we get it, we all make mistakes. if you wish to cancel your order just reach out to us here Contact – Uncrafty. Our orders are fulfilled quickly (because we know that waiting for a package to arrive feels like a lifetime) but we would be happy to look into your order and see if canceling is possible.

Do you offer shipping insurance?
yes! we know shopping online can be tricky and with the increase in volume that shipping providers are seeing, we want to make sure you feel protected for whatever could occur once your order leaves our hands and is on it’s way to yours!

Gift cards

How does my gift card work?
gift cards purchased through the website can be used online. our gift cards have no additional processing fees and do not expire. happy shopping!

How do I use my on line gift card online? 
if you have an online gift card you can enter the code at check out, just be sure to click the “apply” button. 

Where can I purchase a gift card for your online store?
click the link here! (Gift card – Uncrafty)

Collaborations and marketing inquiries

Please send all collaboration and marketing inquiries here Contact – Uncrafty

Other

Need help with something that isn't listed above?
You can reach us here Contact – Uncrafty